This article helps you troubleshoot connection issues to YOOBIC, especially if you have forgotten your username or password. For more information, please see the article How to Log In to YOOBIC.
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First, always make sure you are using the latest version of the application.
Update Your Browser
First, check that your browser is up to date.
- Open your browser’s main menu (often indicated by three dots or three lines).
- Look for the About option (if you are using Chrome, follow the instructions on Google’s Help Portal). This page shows the installed version and will usually trigger an automatic update if a newer version is available.
- Once the update is complete, restart your browser.
- Try logging in to YOOBIC again.
Forgot Your Username?
Username is how we identify the user who's logging in. Without it, you cannot log in to the application. If you don't know what your username is, you have to contact your company's admin who's in charge of your company's YOOBIC configuration to ask them to help you find your username.
Please note that the app does not tell you if your username is correct or not. This is for security purposes. If the password you normally use doesn't work, it's worth checking that you don't have typos in your username.
Logging In
Open YOOBIC by clicking this link: app.yoobic.com
Once you have the right username, type it in the username field:
When you click Continue, the app recognises whether you are supposed to log in with a YOOBIC password, or with the credentials of your own organisation (Single sign-on)
Logging In With a YOOBIC Password
If you are logging in with a YOOBIC password and you don't remember your password, you might be able to send yourself a password recovery email or a text message if you have set up this information in your account.
- Click Forgot password? button on the login screen
- Confirm your user name and click Continue
- Instructions on how to reset your password are sent to your password recovery email or phone number, depending on the settings in your account. For more information about this, see this article.
If you don't have a password recovery email or phone number in your account, you might still be able to get a login link to your email.
Logging In With a Login Link
If your account has a work email attached to it, you can send yourself a link that you can use to log in. Just:
- fill in your username
- click Continue
- click Get a link to log in
If you do not have a password recovery email or a work email attached to your account, you have to ask your company's admin to send you a temporary password that you can use to log in and reset your password.
Logging in With SSO (Single Sign-on)
If you are taken to your company's login page once you've entered your YOOBIC username and you don't remember your credentials for your company's login page, please contact your company's admin. This login is not administered on the YOOBIC side and we cannot help you with your username or password on your company's login page.
If You're Still Unable to Log In
If you still cannot log in after following the steps above, clear your browser’s cache and cookies:
Open your browser’s settings or preferences.
Look for the Browsing history or Site data option (if you are using Chrome, follow the instructions on Google’s Help Portal).
Delete cookies and cached files.
Restart your browser.
Try logging in to YOOBIC again.
If the problem continues, contact your company’s YOOBIC administrator or our Support team.