In this article, we explain how to access the YOOBIC app and how to log in. If you have forgotten your password, please see this article instead. If you need to troubleshoot why you can't log in, please see this article.
Jump to...
- Access YOOBIC
- Username
- Logging In
- App Onboarding
Access YOOBIC
You can access YOOBIC either on a computer using the web-app or on your mobile device by downloading the app from the Apple store or Play Store.
Access YOOBIC on a Computer
To access YOOBIC on your computer, we recommend using Google Chrome for better performance.
You can access YOOBIC via this link: app.yoobic.com
Access YOOBIC on an iOS Device
To access YOOBIC on your iOS device, go to the App Store.
Click the search bar, search for YOOBIC ONE, then click Get.
If you need help, you can go to the App Store Help Centre for more support.
Access YOOBIC on an Android Device
To access YOOBIC on your Android device, go to the Play Store.
Click the search bar, search for YOOBIC ONE, then click Install.
If you need help, you can go to the Google Help Centre for more support.
Username
You need a valid username to be able to log in.
The username is not case sensitive, which means that it works regardless of whether you use upper- or lower-case letters (e.g. if your username is 'johndoe' and you type 'JohnDoe', the username is recognised).
When logging in, there is a Remember username button under the username field. This is enabled by default. If it's enabled, the app remembers the username you last used and pre-fills the username field with it. This works even if you close or update the app. However, if you uninstall and re-install the app, we cannot remember the username.
Logging In
The login method depends on the settings of your organisation. Based on your username, the YOOBIC app determines if you should log in using a YOOBIC password or with your organisation's own credentials (Single Sign-On). If you can't remember your username or password, please contact your organisation's admin.
Log In With a Password
- Go to the login page of the app
- Enter your username
- Click Continue
- Enter your password
- Click Log in
If you enter an invalid username-password combination, you will see an error message that tells you your credentials are wrong.
Reset Your Password on the Login Page
If you have forgotten your password, you can change it from the login page.
- Go to the login page
- Enter your username
- Click Forgot password?
- Confirm your username and click Continue
If you have added an email address or a phone number to YOOBIC, open your email inbox or see the text messages on your phone. Then, copy the code from one of these sources and paste it on the app and click Enter.
If you haven't added an email or a phone number to YOOBIC, you'll have to ask for a temporary password from an admin.
Once you've done one of the options above, change your password and Save.
Log In With a Login Link
- Go to the login page of the app
- Enter your username
- Click Continue
- Click Get a link to log in
- Re-enter your username (the username you entered will be pre-filled, but you can edit it) and click Send
- Go to your email inbox, find the new email and click the link
An email containing a link to log in is sent to the email address saved as the work email in your account. If the username doesn’t exist or you don't have a work email address (or you only have a password recovery email address), you won’t receive anything.
The link is valid for 10 minutes and then it expires. Over these 10 minutes, you can use it as many times as you want - you’ll be redirected to the app, not to a browser. Once the link has expired, clicking it will simply redirect you to the login page if you’re not already logged in, or it re-opens the app if you’re already logged in.
Log In With Single Sign-On (SSO)
- Go to the login page of the app
- Enter your username and click Continue OR click Log in with SSO, enter your company's name and click Next
- You are then automatically redirected to your organisation's login page
- Enter the IDs associated to your company's portal and submit
- You are automatically redirected to the YOOBIC app and logged in to your YOOBIC account
The username allows us to determine whether SSO has been configured at company or user level:
- if this is the case and you are not authorised to log in locally => you must log in via SSO
- if this is the case and you are authorised to log in locally => you have the option of logging in via SSO or with a password
| ⚠️ Your SSO username (the one used on your organisation's login page) might be different from your YOOBIC username. If you enter your SSO username in the username input on YOOBIC’s login page, we won’t be able to recognise it and redirect you to your company’s SSO portal. You need to enter your YOOBIC username. |
When logging in using the Log in with SSO button, the company name that you enter is not case sensitive. There is also a Remember my company button under the company field. If it's enabled, the app remembers the company you last used and pre-fills the field with it. This works even if you close or update the app. However, if you uninstall and re-install the app, we cannot remember the company.
If your company has multiple SSO integrations, you will see a list of companies to choose from when entering your user name.
|
ℹ️ When using SSO, you can also use a direct link to log in to the YOOBIC Web App, without having to go through the all of 5 steps mentioned above. The direct URL is in this format: http://api.yoobic.com/auth/yourintegrationname/saml/login?host=app.yoobic.com&tokenLocation=fragment You must replace "yourintegrationname" by the name you can find under Configuration > Integrations > SSO. Note that this link does not redirect to the Mobile App, even if you open it from your phone. |
Log In With Biometrics
YOOBIC allows login with face, fingerprint or eye recognition instead of using the password. Users who are forced to log in with SSO do not have access to this feature.
Users need to have a valid username and a device where at least one of these biometric authentication methods has already been configured.
This option is device-specific, meaning that you have to enable it separately for each device you use to log in. You can enable one of these biometrics on your personal device, for example, but still use the password for the shared tablet of your site. Since this feature is device specific, if you have a shared account, you can still enable this feature for your own device and other people who use the same account on other devices don't have to use the feature.
We strongly advice not to use this feature on shared devices, because there's a limited number of biometrics that a device can store.
If you want to change the login settings as an admin, read this article.
On a Mobile Device
If none of these biometrics have been configured on a mobile device that you're using, you won't even see the option of using one of these biometrics to log in. The mobile device recognises which of these methods you have configured and the wording that appears is adapted accordingly.
On the Web App
On the web app, what options you'll see, depends on your device. You'll definitely see the option for face, fingerprint or eye recognition if one of these authentication methods has been configured, but you might also see other methods, such as the session password, bluetooth or QR code. The web app doesn't recognise which of the methods you have configured, so the three authentication methods always appear together on the level of wording.
How to Enable the Biometrics?
During App Onboarding
You can enable one of these methods when first logging in on a new device, during the app onboarding:
- Open the app
- Go to the slide that suggests enabling these biometrics
- Click Enable
- A pop-up is triggered (wording depends on the device, but you have to pick something like Yes or Allow)
In the User Profile
- Click your Profile Icon
- Choose Security
- Toggle the option on
How to Disable the Biometrics?
In the User Profile
- Click your Profile Icon
- Choose Security
- Toggle the option off
In the Settings of the Device
The following steps may vary depending on the device you're using.
- Open the settings of the device
- Go to YOOBIC app's parameters
- Turn the biometric method off
If the option is disabled in the settings of the device, it won't be visible in the user's profile anymore.
App Onboarding
Every time a user logs in using a new device, they are presented with the app onboarding where they can update their profile information and define their preferred settings. This onboarding consists of a number of options the user may choose before they log in for the first time on that device. The first time the user logs in to the app, the onboarding is presented in the language of the device that is being used.
The onboarding appears every time a new user is logging in with a device they haven't used before, which means that if a number of users are logging in, using the same device, they will all go through the app onboarding on the same device. However, one device will only save one answer for things like enabling the biometric login, notifications or the geolocation, it is recommended to use one device per user.
Pages of the App Onboarding
There are a number of pages in the app onboarding that we'll detail below:
Welcome
This is a welcome slide. It may be slightly different, depending on whether the user is logging in for the very first time, or if they've already used the application
Update Profile Info
This slide is shown only once to each user during their first login. The users are asked to verify:
- Their first and last name (they are pre-filled if the user was created with this information)
- Their photo (optional)
- Email (this is the work email of the user and it is optional to add it)
- Update password (users have to reset their password, unless they're forced to log in with SSO)
Update Password Recovery Email and Phone Number
If the option has been enabled at the company level, the users are asked to add a password recovery email and/or phone number. These are only used if the user has forgotten their password and need to reset their password.
As an admin, if you wish to allow users to add a password recovery email and phone number at the company level, read Manage the User Login Settings.
Enable Login With Your Fingerprint, Face or Eyes
Here, you can enable the biometric login.
Enable Notifications
Users are asked to enable the push notifications for their device. If the setting is already enabled in the settings of the device, this page won't show up.
Enable Geolocation
Users are asked to allow the geolocation of their device. This may be mandatory for some types of missions in the platform. This page is not shown for users with access to communication features only.
Enable Regular Data Downloads for the Offline Mode
Users are asked to allow regular data downloads so they can use the app in the offline mode. This page is not shown for users with access to communication features only.
Final Slide
This slide is thanking the user for their time and telling them their preferences have been saved.